Agreement to Terms

By accessing or using EmergencyHVAC.ca services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

Emergency Services

We provide 24/7 emergency HVAC repair services. Our technicians are available 24 hours a day, 7 days a week for emergency calls. Response times vary based on location and availability.

Service Fees and Payments

Service fees are quoted before work begins. Payment is due upon completion of services unless otherwise agreed. We accept major credit cards, debit, and e-transfers. A dispatch fee may apply for emergency calls.

Warranties

Our workmanship is guaranteed for a period of one year from the date of service. Manufacturer warranties on parts and equipment vary and are passed through to the customer. Any warranty claims must be reported within a reasonable timeframe.

Cancellations

We require at least 24 hours notice for cancellation of non-emergency service appointments. Late cancellations or missed appointments may result in a service fee.

Liability

EmergencyHVAC.ca shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability is limited to the amount paid for the specific service provided.

Service Area

We primarily serve Metro Vancouver including Vancouver, Burnaby, Surrey, Richmond, Coquitlam, North Vancouver, West Vancouver, New Westminster, and surrounding areas. Additional travel charges may apply for extended service areas.

Safety and Access

Customers must provide safe access to equipment. Our technicians reserve the right to refuse service if they deem the environment unsafe. Please ensure pets are secured and pathways are clear.

Dispute Resolution

Any disputes arising from our services shall first be addressed through direct communication. If a resolution cannot be reached, disputes shall be settled through mediation in British Columbia before pursuing legal action.

Changes to Terms

We reserve the right to update these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.

Contact Information

For questions about these terms, please contact us:

Email: info@RomaHeating.ca
Phone: 778-909-5731